Impacts the following metrics:
- Boost conversion and revenue
- Reduce abandonment rates
- Reduce fraudulent activity
Acoustic Experience Analytics, formerly IBM Tealeaf, captures the customer experience across platforms and can figure out where people are struggling, detect anomalies, and surface hidden insights.
Analyze customer behavior
Optimize your digital channels by visualizing web and mobile interactions. Track KPIs for your business through dashboards and dynamic reports that allow you to drill down with a series of easy to use tools.
Solve abandonment with AI Struggle Analytics
AI alerts you to customer struggles in your digital world such as long page loads, multiple form field entries and other events, and helps you quantify business impact so you can prioritize a fix.
More profitable and effective customer service
Improve problem resolution speed and reduce call time by seeing what your customer experienced with session replays. Coach them through onboarding pages, the shopping cart and check-out processes to resolve roadblocks to purchase.
When performance is abnormal, either good or bad, Experience Analytics (Tealeaf) tells you right away, along with the top contributing factors so you can capitalize on opportunities and quickly correct failures.
Stay compliant at all times
Block and secure sensitive data. We help enable compliance with applicable regulations like GDPR.