Impacts the following metrics:
- Increase feature adoption and consumption by 60%
- Deflect inbound calls and support tickets by 50%
- Accelerate overall time to value on your platform
WalkMe's Digital Adoption Platform transforms the user experience by closing the gap between technology and human capability. Using in-app guidance, insights and automation, WalkMe drives adoption of your marketplaces by sales, customers and partners.
AppSmart trains sales agents directly in its marketplace with the help of WalkMe
AppSmart and WalkMe: A Case Study in Driving Platform Adoption
WalkMe is a digital adoption platform that helps businesses simplify the online experience and eliminate user confusion. AppDirect and its customers use WalkMe to drive users to action as they navigate the marketplace. In this webinar, you'll learn how AppSmart used WalkMe to easily onboard hundreds of sales agents into their marketplace. Walk away with ideas on how to drive platform adoption amongst your customers, sales teams and technology partners.
What you'll learn:
- Why traditional training tools aren’t as effective for software adoption
- How you can operationalize guided walk-throughs in your marketplace
- What types of metrics you can influence using WalkMe
AppSmart and WalkMe: A Case Study in Driving Platform Adoption
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Guide users through your marketplace
WalkMe provides in-app guidance reflective of your marketplace's unique experience. Drive users to action, train in real-time, and improve platform adoption through Walk-Thrus and other visual cues.
Engage with your users when they need you
Deliver a more personalized experience through a variety of proactive and reactive tools including “just-in-time” help using contextual rules.
Automate tasks to drive productivity
WalkMe's automation component can save time and improve productivity by eliminating repetitive tasks and workflows.
Insights that drive action
WalkMe's powerful analytics engine collects and analyzes usage and user data to identify where users are having trouble and where you need to develop versus train further.
Code-free authoring
WalkMe's code-free interface makes it easy to build and maintain content. Design complex user flows or re-configure flows in seconds.